Here at Hackett,
our mission is simple:
to put you the customer first above everything else. You helped us get to this point - from selling a single bag out of the trunk of Greg’s car, to an entire product line fueled by your input getting featured in top publications. We’ll never forget where we started and who helped us get to where we are. That’s why every product we create, email we answer, decision we make… comes with you in mind.
So what’s that mean?
For starters, with every single piece of equipment we introduce, our goal is to create something that you can be proud of for a lifetime. Not a week, or a year, or ten, but until you’re old and wrinkly. That’s why on anything you purchase, you’re not only covered by the quality craftsmanship, select materials, and attention to detail, but you’re also covered by the Hackett Lifetime Guarantee. Anytime you purchase something on our site, at a show, or in stores, we want you to know that there’s an army that stands behind you and your product ready to make sure you’re happy.
